FAQs
Our reporting system provides a complete inventory breakdown of every device we service. You'll see detailed counts organized by equipment type:
- Fire Extinguishers
- Safety Devices
- Emergency & Exit Lighting
- Spill Control
We track every critical date for your fire extinguishers—the manufacture date, most recent 6-year maintenance, and last hydrostatic test. Our system projects service requirements up to two years ahead, so you're never caught off guard by upcoming maintenance deadlines.
Yes. Our system generates forecasts for all scheduled maintenance on every device in our database. Keep in mind this covers planned services only—it doesn't account for unexpected needs such as equipment recharges or battery replacements.
After we complete an inspection, we provide pricing for each item that didn't meet compliance standards. You'll have the option to select which repairs you want us to complete. While we recommend addressing all deficiencies, we understand budget limitations. Our system lets you prioritize repairs according to your facility's needs.
When we barcode each device, we log its exact location in our system. To locate any piece of equipment, open your report and press CTRL + F to search for the barcode number stamped on the device. The report will show you the device entry along with its documented location.
Yes. Our system connects directly to the Consumer Product Safety Commission database. We run every serial number against their records to verify that none of your devices have been recalled by the manufacturer.
Every inspection includes a barcode scan of each device. Your report displays the precise date and time—accurate to the second—when our technician was physically in front of that equipment. The system tracks total scanned items and displays this as a percentage on your report. We cannot record an inspection without scanning the device in person.
The report will indicate that the device wasn't inspected because it was missing from its designated location. If the missing equipment creates a code deficiency, we'll install a replacement device to maintain compliance.
Once the inspection is finished, we assign a cost to every device that failed to meet compliance standards. The report includes checkboxes so you can select which items you'd like us to repair. We always recommend fixing everything, but we recognize that budget considerations sometimes require prioritizing repairs. Our system gives you the flexibility to choose what gets addressed immediately.
Our software categorizes all your equipment by age: 1-2 years, 2-5 years, 5-10 years, 10-15 years, and over 20 years old. This breakdown helps you decide whether to repair or replace aging devices. Some insurance carriers require that fire extinguishers be replaced after 15 years—our age tracking makes it easy to identify which units meet that threshold.
Your most recent inspection appears at the top of the "My Reports" screen on our website. We list all reports in chronological order with the newest entry first.
Each barcode in our system is unique to a specific device. The only way for us to scan a device is to be standing directly in front of it during the inspection. There's no method for completing the inspection form remotely or away from the equipment.
This situation demonstrates the value of our digital system. All inspection reports are stored in multiple secure locations to protect your compliance documentation. Even if your building is destroyed and every paper record is lost, you can log in from any computer to retrieve your complete inspection history.
We store your reports in two separate server facilities on opposite sides of the country. If a natural disaster damages one server location, your data remains safe in the backup facility. If you prefer to maintain your own records, you can email reports to yourself from our server and save them wherever you choose.
Yes. You can access your reports from any internet-connected computer. Visit our website and navigate to the customer portal to log in and view your reports.
When we set up your facility in our system, an automated email is sent with your username and password. If you didn't receive this email, check your spam or junk mail folder. For additional help, contact us at 423-267-6611 .
Visit our website and click on the customer portal link. This will take you to the login page, where you can access all your inspection reports.
We retain all reports for five years. After that period, they're removed from our servers.
Yes. All reports are stored on encrypted, secure servers. We recommend not sharing your login credentials. If you need additional users to access your account, we can set up multiple logins with customized access restrictions.
Absolutely. If you need to provide inspection reports to your insurance carrier or the authority having jurisdiction, contact us, and we'll set up the appropriate access credentials.
Each building in our system has its own unique identifier. As we add locations to your account, they'll appear with distinct titles in your reports section. You'll see separate current reports for each facility—Building A, Building B, and so on.
We use three color codes to quickly communicate inspection results:
Green Tag – All items passed inspection and meet compliance standards
Yellow Tag – Notes were recorded during inspection about observed conditions or specific devices
Red Tag – Equipment was found out of compliance during the inspection
